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Originally, the eVisa was going to be fully introduced on 1 January 2025 as a quicker, paperless way for people to prove their status in the UK. Many of the physical documents people use to prove their immigration status, such as Biometric Residence Permits (BRP) cards, were set to expire on 31 December 2024.
However, due to concerns about the system’s functionality and potential disruption to passengers entering the UK, the full roll-out of eVisas has been postponed to 31 March 2025.
Keep reading to find out about the eVisa passenger helpline and why the introduction of the eVisa has been delayed.
24/7 passenger helpline
Travellers affected by the delayed eVisa roll-out or those experiencing issues with the system can contact the newly launched 24/7 passenger helpline for support when entering the UK.
The helpline is operated by UK Visas and Immigration (UKVI), a division of the Home Office. You can reach them free of charge on 0800 8766921. If you are unable to call 0800 numbers, you can use an alternative number, 0203 337 0927, though standard call charges may apply.
For technical assistance or any other queries, please contact the UKVI by using the UKVI’s step by step contact process, which will guide you to the appropriate support channel.Â
Delay of the eVisa’s introduction
The 24/7 passenger helpline is part of plans implemented to assist people during the eVisa’s extended transition period, which will conclude on 31 March 2025.
For now, BRP cards that expired on 31 December 2024 will be accepted and valid until the new eVisa system is fully operational. However, you should ensure that you try to get an eVisa set up as soon as possible, so that you do not have any issues by March 2025.Â
The delay of the eVisa roll-out has been attributed to technical issues, which have impacted people who have tried to apply for an eVisa. This was made worse by the fact it was planned to be introduced during the peak winter travel period around Christmas and the New Year.Â
What to do if you are detained in another country
Since the start of the year, there have been some incidents of people being detained in other countries when they try to leave and return to the UK following the introduction of the eVisa.Â
Some countries are not aware of the eVisa, and so do not accept it as valid proof that you have a right to come to the UK. Also, border guards in other countries will not be aware that expired BRP cards are accepted in the UK until March 2025. They will just see the expiry date of 31 December 2024, and prevent you from leaving their country.Â
If you are detained at the border of another country, here are some things that you might be able to do.
Show proof of your immigration status and BRP extension
Provide proof of your immigration status alongside proof of the BRP extension; use official UK Government announcements to prove this
Contact the local consulate
The local embassy, consulate or high commission should be able to assist you if you contact them. They will either explain the situation to the local authorities, or they can issue you with an emergency travel document to return to the UK.
Ask the local authorities to contact the Home Office
You may be able to ask that the local authorities get into contact with the Home Office, so that they can confirm your status in the UK on your behalf.Â
Contact your local MP
Alongside other actions, it could be a good idea to contact your local MP in the UK about your detainment in another country. They will be able to raise awareness of the issue, and hopefully be able to help you return to the UK.Â
Get the help of a solicitor
An immigration solicitor should be able to help fight on your behalf to prove your status in the UK, and help you get back to your normal life. It would be preferable for you to use one based in the UK, as they will understand the BRP and eVisa more than one in the country you have been detained in.Â
How we can help
With our team of immigration experts, we can guide you through various aspects of the UK’s immigration system and help you apply for a visa to visit, to work, or to study in the UK.Â
To discuss your needs with a member of our team, you can either contact us by phone, email, our website chatbot, or by directly booking a free 10-minute assessment.
After your initial contact, you will have the option to book a paid consultation with either one of our immigration specialists, or with our Principal Solicitor, Nathan Woodcock. The full consultation can last either 30 minutes or an hour, during which you will be given personalised legal advice and can plan your next steps.
Read our testimonials and past client success stories to find out how we have helped people in the past and see if we are the right immigration solicitors for you.Â
Get in touch with us today to see what we can do for you.Â
Ready for assistance?
If you have any questions, or want to book an appointment with one of our legal experts, contact Woodcock Law today. Call us on +44 (0)20 7712 1705 or email info@woodcocklaw.co.uk.
